Frequently Asked Questions
Delivery and other FAQs can be found below but first questions about bronze:
Is your packing to a high standard?
We have been packing figurines for years now and from experience can immediately identify fragile products. We pack them with plenty of quality packing material, and place them inside double walled stronger boxes. Thankfully our breakage rates are less than 0.1% (for 2018)
What is cold cast Bronze?
Cold cast items are solid figurines made using a relatively new technique involving resin and bronze powder. It is more popular these days due to the greater level of detail allowed and the more manageable weight (a 10kg bronze figurine would be about 3-4kg in solid cold cast). Also it allows for larger figurines and more affordable prices. Some include artist info cards.
What is Foundry Bronze?
These figurines are made from bronze metal. Many of our figurines are made using the traditional "lost wax" process. This method allows the capture and reproduction of the original sculpture in all its detail and beauty. Then to enhance the piece, a patina can be added. The end result is a heavy ornament that will last the test of time and can be passed down from generation to generation. They often include limited edition certificates.
Why is Bronze so popular for Statues and Figurines?
It's an excellent choice due to its strength, durability and for the lustrous polish. Also great for the fine details allowed in sculpture.
What's the best way to ensure my bronze sculpture stays in top condition?
On the odd occasion it's beneficial to polish the piece with a soft cloth and a wax based furniture polish. Do not use abrasive materials or polishes.
How much do you charge for delivery?
Delivery is free for all orders within UK.
How long does delivery take?
Delivery times are shown on the product description pages and can vary for some products. Majority of items arrive within 48 hours, (though on the rare occasion it can take longer. If it seems to be taking longer than expected drop us an email and we will check for you). If you order in the morning a good chance it will be dispatched same day but not guaranteed.
We do not use cheaper carriers like Yodel or Hermes. We have tried them in the past and it did not work out. We mainly use Royal Mail business and DPD.
Do You Ship Outside The UK?
Most of our items can be shipped to European Countries, but extra delivery charges will be shown on the shopping basket page. Please select "EU Postage" at the checkout stage to see EU Delivery prices. Generally £6-15.
What do I do if a product is faulty?
Please contact us if your order is damaged or faulty and we will sort out a replacement or refund. Please email as soon as possible.
What do I do if I don't like the product?
If for any reason you don't like the product you receive, send it back and we will refund the sale price as long as the items are returned in good condition. Please return the product with its original packaging.
I've found one of your products cheaper elsewhere!
Check out our Price Promise! We will do our best to beat the price!
What payment methods can I use to pay?
We accept the following credit/debit cards: Visa, Maestro (switch), American Express, Solo, Mastercard and Discover. You can also pay for goods via PayPal. We accept cheques and bank transfers. Please email for details. Cheques must be made payable to Bosco Brothers Ltd and are not recommended if you need the items urgently.
Will I receive confirmation of my order?
Once you have completed your order, you will receive an email from us confirming your order. If you do not receive this email shortly after you have ordered, please check your JUNK mail folder. If it's not there, please contact us.
What do you do with my order details?
We do not store your credit card details, they are simply used to pay for your order. In fact, we never see your credit card details! They are securely transferred via 256 bit SSL encryption. We store your contact details securely on a database for future reference but we do not pass these details on to any third parties! We will only email you if there is a query or problem with your order eg address problems.
Do you accept Bank Transfers?
Yes no problems. Please email for more details and to reserve items.
Do you accept Cheques?
Cheques are fine. Please do email before posting though to reserve items.
Do you have branding on the parcel? eg surprise gifts
Our parcels do not have any shop name or branding.